Transforming Hotel Operations Into Scalable, Profitable Businesses.
With 13+ years of hospitality leadership experience, I help hotel owners, operators and investors improve performance through operational excellence, revenue strategy and scalable systems.
OTA growth delivered across portfolio brands
Director & Lead – Operations
Treebo Hospitality Ventures
13+ Years
Hospitality Leadership
Hospitality Advisor
Owners & Operators
HospitalityHack Author
Thought Leadership
Operations is where strategy either proves itself, or quietly falls apart.
Thirteen years of turning hospitality complexity into operational clarity.
Rishu Chaitanya began his career on the front lines of hotel operations and has spent over a decade building the systems, teams and revenue strategies behind some of India’s fastest-growing hospitality brands. Today, as Director & Lead – Operations at Treebo Hospitality Ventures, he leads performance across a large, distributed hotel portfolio — and advises owners, operators and investors on building businesses that scale without losing quality.
Front Office Associate
Started at the operational front line, learning the guest experience and daily discipline that hospitality is built on.
Multiple Hospitality Brands
Progressed across operations and revenue functions with leading hospitality brands, building a cross-format view of hotel performance.
Joined Treebo
Joined Treebo Hospitality Ventures to help scale operations across a fast-growing, technology-led hotel portfolio.
Leadership Roles
Took on progressively larger operations and revenue leadership mandates across regions and hotel categories.
Director & Lead – Operations, Treebo Hospitality Ventures
Leading operational strategy, revenue performance and expansion advisory across Treebo’s hotel portfolio, and consulting independently for owners and investors.
Where I create the most value for hotel businesses.
Hotel Operations Excellence
Building the systems, SOPs and team structures that turn day-to-day hotel operations into a consistent, scalable engine.
- Standard operating procedures & quality systems
- Team structure & performance management
- Multi-property operational governance
Revenue & OTA Strategy
Designing pricing, channel and distribution strategy that lifts ARR and occupancy without eroding brand value.
- Dynamic pricing & rate architecture
- OTA channel mix & distribution strategy
- Demand forecasting & revenue systems
Business Turnaround
Diagnosing underperforming hotels and properties, and rebuilding operational and financial performance with urgency.
- Performance diagnostics & root-cause analysis
- Cost structure & margin recovery
- 90-day turnaround roadmaps
Hospitality Expansion Advisory
Advising owners, investors and chains on portfolio growth — from feasibility to operating model design.
- New property feasibility & positioning
- Operating model & brand-fit design
- Portfolio & investor advisory
Results measured in performance, not promises.
OTA Growth
Average Room Rate Growth
Occupancy Improvement
Budget Achievement
Hotels — Portfolio Exposure
Hotels Mentored
Operational strategy, applied to real hotel businesses.
A regional hotel chain reverses two years of declining occupancy.
Challenge: A nine-property regional chain was losing share to newer branded budget hotels, with occupancy under 40% and rising cost pressure.
Approach: Rebuilt front-office and housekeeping SOPs, restructured OTA channel mix, and introduced weekly revenue governance across all properties.
Result: Occupancy moved from 40% to 70% within two quarters; guest ratings improved across every property.
A boutique portfolio lifts OTA-driven revenue without discounting.
Challenge: Heavy reliance on a single OTA was compressing margins, with average room rates stagnant for over 18 months.
Approach: Diversified channel mix, redesigned rate architecture by segment, and introduced a direct-booking incentive structure.
Result: OTA-driven growth rose from 7% to 35% of incremental bookings, with average room rate climbing from ₹2,100 to ₹3,700.
A hospitality investor scales from 3 to 12 properties in 18 months.
Challenge: An investor group wanted to scale quickly but lacked a repeatable operating model to protect quality across new properties.
Approach: Designed a standardised launch playbook covering feasibility, staffing, systems and 90-day performance targets.
Result: Portfolio expanded from 3 to 12 properties within 18 months, each hitting budget targets within two quarters.
Bringing operational depth to hospitality's biggest conversations.
I speak at industry conferences, investor forums and leadership summits on the realities of running and scaling hospitality businesses in India — grounded in operating experience, not theory.
- Hotel Operations
- OTA & Distribution Strategy
- Hospitality Leadership
- India Hospitality Market
- Investor Advisory
- Business Turnaround
What hotel owners and operators say.
Let's Build Better Hospitality Businesses Together.
Whether you’re an owner, operator or investor, let’s discuss where operational strategy can unlock the next stage of growth.