Operational insight for people who run hospitality businesses.
Perspectives on operations, revenue, leadership and the Indian hospitality market — written from inside the day-to-day of running hotel portfolios, not from the outside looking in.
Why most hotel operating models break at property number four.
Scaling a hotel portfolio exposes every weakness in an operating model that worked for a single property. Most owners discover this the hard way, at exactly the point where growth should be accelerating. Here’s the framework I use to diagnose where the breakdown will happen, before it does, and what to build in its place.
HospitalityHack · 8 min read · July 2026
The OTA dependency trap, and how to price your way out of it.
A practical look at rate architecture for hotels over-reliant on a single channel.
6 min read · June 2026
Building a hotel operations team that doesn’t depend on you.
The management layer most owners skip, and why it’s the one that scales.
7 min read · June 2026
Channel mix isn’t a discount strategy. Here’s the difference.
Why the hotels growing OTA revenue fastest are rarely discounting hardest.
5 min read · May 2026
India’s mid-scale hotel segment is under-served. Here’s the data.
Where investor demand and operator capability aren’t yet meeting.
9 min read · May 2026
The 90-day operational audit every new GM should run.
A structured way to understand a property before making a single change.
6 min read · April 2026
Why average room rate is the wrong headline metric.
ARR tells you what happened. It rarely tells you what to do next.
5 min read · April 2026
What ten years of front-line hospitality roles taught me about hiring.
The interview questions that predict performance, and the ones that don’t.
7 min read · March 2026
Direct bookings won’t fix your OTA problem on their own.
Why the two need to be designed together, not treated as competitors.
6 min read · March 2026